Overview
The Bolt Terminal solution now supports Clover Mini 2 devices. The Clover Mini Bolt App provides a sleek and secure next-generation payment experience for your customers.
The Bolt Terminal solution now supports Clover Mini 2 devices. The Clover Mini Bolt App provides a sleek and secure next-generation payment experience for your customers.
The Lock Customer Mode option has been enhanced to skip the unlock screen when the terminal restarts. Previously, whenever the terminal restarted, you were prompted to enter a PIN to unlock the device. Now, when the Lock Customer Mode option is enabled, the unlock screen is automatically bypassed, and the terminal launches the Bolt app in Customer Mode.
See Using the Bolt App in Merchant Mode for more information.
The Clover Mini has a backup battery that provides approximately 20 minutes of power in the event of a power outage. Note that the built-in printer is disabled while the device is powered by the backup battery.
Currently, Bolt does not support tethered Clover Mini configurations.
The Clover Mini can connect to your network using both Ethernet and Wi-Fi. It is recommended that you connect the device to an Ethernet network to ensure a fast, stable connection.
Consider the following when configuring your network:
Before you begin, ensure that you have your CoPilot equipment order email (titled "Your CardPointe Terminal Order Has Shipped!") handy. You'll need the Registration Code included in the email to register the device.
Do the following to get started:
After you unbox your Clover Mini, do the following to set up and connect the device:
The device displays Successfully Connected to Server once the network configuration is complete.
Once the Clover Mini setup process is complete, you must register the device with Bolt to get started.
The first time the Bolt app launches, it displays the Terminal Registration screen and prompts you to enter the registration code that you received to register the terminal. Before you begin, ensure that you have your order confirmation email and registration code handy.
Do the following to register the device:
Note: If you encounter an error, tap the "Terminal registration failed" banner at the top of the display for troubleshooting information. Record the error codes in the event that you need to contact CardPointe support.
The Bolt app was installed during the device set up and activation process.
The Bolt app supports has two modes of operation:
To switch from Customer Mode to Merchant Mode, tap the 4 corners of the touch screen simultaneously.
From the Bolt App Launcher, tap the Bolt icon to launch the Bolt app to begin accepting payments. Additionally, you can launch the Settings app to modify the Android device settings.
The Bolt app initially launches in Merchant Mode and displays the Welcome screen. If the Clover Mini is connected to the Bolt service and is ready to begin accepting payments, the status displays Bolted. If the status displays Unbolted, the device is unable to communicate with the Bolt service. Access the Bolt Admin Panel to troubleshoot the network connection.
To begin accepting payments, tap the Customer Mode button. To access the Bolt Admin Panel to view or modify Bolt App settings, tap the Admin Panel button.
To accept payments, the Clover Mini Bolt app must be connected to the Bolt service (Bolted), and must be in Customer mode. Once the Bolt app is in Customer mode, your POS software sends and receives data using the Bolt Terminal API.
The Clover Mini must be in Customer mode to accept payments. The device cannot communicate with your POS software when Merchant mode is enabled.
It is strongly recommended that the device remains in Customer mode during normal operation. You can enable the Lock Customer Mode option to launch the Bolt app in Customer mode. See Using the Bolt App in Merchant Mode for more information.
The Bolt app initially launches in Merchant Mode. Merchant Mode provides access to the Bolt Admin Panel, a merchant-facing interface that you use to configure and troubleshoot the Bolt app.
To switch to Merchant Mode from Customer Mode, tap all 4 corners of the touch screen simultaneously.
In Merchant Mode, you can access the Bolt Admin Panel.
The Bolt Admin Panel provides access to the following information:
Label | Description |
---|---|
Status | Displays Bolted if the device is successfully connected and authenticated to the Bolt service, or Unbolted if the device is not connected to Bolt. |
HSN | Displays the terminal hardware serial number (HSN). If you need to contact CardPointe Support, you will need to provide the HSN. |
Lock Customer Mode | Enabling this setting forces the terminal to bypass the unlock screen and automatically start in Customer Mode. |
Contact Support | Opens a browser window to the CardPointe Support Site. |
Bolt Properties | Displays the Bolt terminal properties. This menu provides useful information for troubleshooting Bolt application and device issues. |
Internet Connection | Displays the internet connection status and configuration. Select Advanced Configuration to modify the network settings and other Android device settings. |
Application Properties | Displays the Bolt app version as well as the Payment Card Industry (PCI) PIN Transaction Security (PTS) validation level. |
The following topics provide support and troubleshooting information for some common issues that you might encounter.
To order equipment or for additional assistance, contact CardPointe Support:
If you encounter an issue registering the device, ensure that your device is connected to the network. For network troubleshooting information, see Network Connectivity Issues.
If you receive one of the following error messages when attempting to register the device, do the following to resolve the issue:
If you receive any other error messages, contact CardPointe Support for assistance.
If the device is experiencing network connectivity issues, do the following to troubleshoot the network connection:
If the receipt printer is not functioning, do the following to troubleshoot the issue:
When the Customer Mode Lock option is enabled, the Bolt App always launches in Customer Mode. It is recommended that you enable Customer Mode Lock to ensure that the device is always in Customer Mode and connected to your POS application. To enable the Customer Mode Lock do the following:
The Bolt App has two modes of operation, Customer Mode and Merchant Mode. to switch between the modes, do the following:
If you perform a factory reset on the Clover Mini, you will be prompted to register the device before you can launch the Bolt app.
In this case, the device must be reinitialized.
Do the following: