Can’t find what you’re looking for?
Here’s how you can get directly in touch with our support teams.

Merchant Support

Give a shout to our Merchants Solutions team if you'd like to make changes to your existing merchant account.

Business Hours: 24/7

CardPointe Support

When prompted, say "CardPointe Support" to connect with the CardPointe Support team.

Reach out to the CardPointe Support team if you need assistance with a product from the CardPointe suite.

Business Hours: 8:30 a.m. to 9:00 p.m. ET

Emergency Support: After 9:00 p.m. ET

ISV Merchant Support

If you use a software platform that is integrated with CardPointe, our ISV Merchant Support team can answer your questions and make sure you never miss a sale!

Business Hours: 8:30 a.m. to 5:30 p.m. ET

Emergency Support: After 5:30 p.m. ET

Developer Support

Get in touch with the Integration Support team if you have questions about our APIs, or need help integrating our Gateway, devices, or Hosted iFrame Tokenizer.

If you're currently a Partner, please contact for your API and integration-specific questions.

ISV Partner Support

Contact the ISV Support team if you’re one of our integrated software partners and have questions about our APIs or accessing CoPilot, our customer and account management application.

Partner Solutions

The Partner Solutions team is dedicated to helping our sales partners and agents with any questions related to the CardPointe platform and services, and our partner portal, CoPilot.

POS Hotline

The POS Hotline is your dedicated support team for merchant activations. Contact the POS Hotline for

  • Nashville downloads + TID creation
  • Terminal troubleshooting
  • Adding or changing equipment
  • Apriva and Datawire setups

Business Hours: 8:30 a.m. to 8:00 p.m. ET

If none of these fit your needs, please email with your inquiry.