Can’t find what you’re looking for?
Here’s how you can get directly in touch with our support teams.
Give a shout to our Merchants Solutions team if you'd like to make changes to your existing merchant account.
Business Hours: 24/7
When prompted, say "CardPointe Support" to connect with the CardPointe Support team.
Reach out to the CardPointe Support team if you need assistance with a product from the CardPointe suite.
Business Hours: 8:30 a.m. to 9:00 p.m. ET
Emergency Support: After 9:00 p.m. ET
If you use a software platform that is integrated with CardConnect, our ISV Merchant Support team can answer your questions and make sure you never miss a sale!
Business Hours: 8:30 a.m. to 5:30 p.m. ET
Emergency Support: After 5:30 p.m. ET
Get in touch with the Integration Support team if you have questions about our APIs, or need help integrating our Gateway, Devices or Hosted iFrame Tokenizer.
If you're currently a Partner, please contact email@example.com for your API and integration-specific questions.
Contact the ISV Support team if you’re one of our integrated software partners and have questions about our APIs, Bolt, or accessing CoPilot, our customer and account management application.
The Partner Solutions team is dedicated to helping our sales partners and agents with any questions related to any of the services we offer, the CardPointe platform and navigating our partner portal CoPilot, for access to things like residual reporting.
The POS Hotline is your dedicated support team for merchant activations. Contact the POS Hotline for
- Nashville downloads + TID creation
- Terminal troubleshooting
- Adding or changing equipment
- Apriva and Datawire setups
Business Hours: 8:30 a.m. to 8:00 p.m. ET
If none of these fit your needs, please email firstname.lastname@example.org with your inquiry.