Can’t find what you’re looking for?
Here’s how you can get directly in touch with our support teams.

Merchant Support

Give a shout to our Merchants Solutions team if you'd like to make changes to your existing merchant account.

Business Hours: 24/7

CardPointe Support

Reach out to the CardPointe Support team if you need assistance with a product from the CardPointe suite.

Business Hours: 24/7

ISV Merchant Support

If you use a software platform that is integrated with CardConnect, our ISV Merchant Support team can answer your questions and make sure you never miss a sale!

Business Hours: 8:30 a.m. to 5:30 p.m. ET

Emergency Support: After 5:30 p.m. ET

Developer Support

Get in touch with the Integration Support team if you have questions about our APIs, or need help integrating our Gateway, Devices or Hosted iFrame Tokenizer.

If you're currently a Partner, please contact for your API and integration-specific questions.

Enterprise Support

The Enterprise Support team can help with questions about our processing solutions for our larger clients with ERPs including Infor M3, JD Edwards, Oracle and SAP. To contact the Enterprise Support team, submit a support ticket in the CardPointe web app.

Business Hours: 8:30 a.m. to 5:30 p.m. ET

Emergency Support: After 5:30 p.m. ET

ISV Partner Support

Contact the ISV Support team if you’re one of our integrated software partners and have questions about our APIs, Bolt P2PE, or accessing CoPilot, our customer and account management application.

Partner Solutions

The Partner Solutions team is dedicated to helping our sales partners and agents with any questions related to any of the services we offer, the CardPointe platform and navigating our partner portal CoPilot, for access to things like residual reporting.

If none of these fit your needs, please email with your inquiry.