Overview
The CardPointe Mobile device (ID TECH VP3300) allows you to quickly and securely accept magnetic stripe (MSR) and chip (EMV) card payments with the CardPointe Mobile application.
The CardPointe Mobile device (ID TECH VP3300) allows you to quickly and securely accept magnetic stripe (MSR) and chip (EMV) card payments with the CardPointe Mobile application.
Support for contactless (NFC) payments is now available for the CardPointe Mobile iOS app, and is coming soon for the Android app.
The ID TECH VP3300 is only available for merchants processing on the First Data Rapid Connect platform.
This guide provides information for setting up, using, and troubleshooting your device.
See the CardPointe Mobile User's Guide for detailed information on the CardPointe Mobile application.
Supported Operating Systems |
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Battery | Rechargeable lithium ion battery |
Charging Type | Micro USB |
Dimensions | 2.52 in (64 mm) x 1.93 in (49 mm) x 0.75 in (19 mm) |
Setting up your CardPointe Mobile device is easy; just charge the device then pair it with the CardPointe Mobile app running on your phone or tablet.
Before you begin, ensure that you are running the latest version of the CardPointe Mobile application.
The device ships partially-charged and should be fully-charged before use. To charge the device, connect the micro USB cable to a powered USB port or AC adapter. Charging times can vary based on the power output of the USB port, however, the device recharges fully in approximately 4-6 hours.
The bottom LED on the rear of the device indicates the battery status.
Once the device is charged and ready for use, do the following to pair it with the CardPointe Mobile app running on your phone or tablet:
Accepting payments with the CardPointe Mobile device is simple.
process a credit or debit payment with the CardPointe Mobile device, do the following:
The following topics provide information for troubleshooting your CardPointe Mobile device.
If you are unable to pair the device with your app, ensure that your phone or tablet does not have any active Bluetooth connections, and that no devices (for example, headphones) are connected to the auxiliary jack or Lightning port.
Additionally, ensure that you are attempting to pair the device from the app, not from your phone or tablet's Bluetooth menu.
If you have multiple devices in use, you might need to determine which device you are trying to pair with your app. When attempting to pair with the device, it broadcasts as "IDTECH-VP3300-#####" where ##### is the last five digits of the serial number located on a label on the bottom of the device.
To extend battery life, the device enters standby mode after 20 seconds of inactivity. To wake the device, press the power button on the side of the device. You should not need to pair the device with your phone or tablet; it should reconnect automatically in approximately 15 to 30 seconds.
Three LEDs on the rear of the device indicate various statuses.