Overview
Release notes are intended to improve your experience of the CardPointe Desktop web application by keeping you informed of the latest features and enhancements.
Release notes are intended to improve your experience of the CardPointe Desktop web application by keeping you informed of the latest features and enhancements.
This release the following addition and bug fix in addition to backend enhancements:
The Site User ID field was added to the My Profile page and the User Detail page under Users in the Administration section
The PCI Compliance link in the Accounts table under My Account was updated to ensure functionality.
The CardPointe 1.64 update released on the evening of 11/1/23.
In addition to the following, this release included backend enhancements and improvements:
The new Form 1099-K page was added to CardPointe to allow users to access their yearly 1099-K forms. This page is located under the Reporting tab to the right of the Statements tab. When viewing this page, you can view up to 4 years of 1099-K forms. The location will automatically be selected based on the information given in the Descriptors settings. You have the ability to change the location by using the location dropdown located above the table.
The columns of the table are:
Clicking on the Summary View or Detail View options for a given 1099-K form option will result in a PDF download of a form. The Summary View option provides the standard 1099-K form giving a one-page summary of the year's transactions. The Detail View option offers the Summary View overview in addition to a list of transactions and totals for each MID.
A new Site Permission was added to control access to this tab. The Form 1099-K permission is enabled by default for Admin users and can be enabled for Standard users. For more information on setting user permissions in CardPointe, refer to the User Detail section of this page.
The new additional columns on the Customer tab under Virtual Terminal are:
These columns can be applied via the Display Column Selector. The Company Name and Address 2 fields will only display if the Active checkbox is selected on the page under the Administration - Virtual Terminal tab.
The search capabilities were updated accordingly.
All fields will be present on the exported page.
This release includes the following enhancements as well as backend improvements and fixes:
A series of tutorial videos were created to address common operational questions. A tour launcher can now be found on the CardPointe Web Application. Click on the question mark (?) located at the bottom right-hand corner of the application to open a small pop-up window listing the available tutorials. Select a tutorial to open another pop-up window with a video to guide you through the process. Each tutorial includes a short description and a link to the corresponding CardPointe Support site page for more information.
Depending on the size of your display, this window may be scrollable.
Currently, there are six tutorials listed in the launcher. These tutorials are:
The data in CardPointe in the My Account tab for the Accounts, Equipment, and Orders is now available for export. An Export button has been added to these pages.
After clicking the Export button two options will appear Export as CSV and Export as Excel.
This release includes the following enhancements, as well as backend improvements and fixes:
Dashboard notifications have been restored for the following events:
A bug that was preventing these notifications from displaying has been fixed.
You can enable/disable these notifications under the Administration tab. Review our documentation on CardPointe Web Application User settings for more information.
For merchants enrolled in our PCI compliance program, the link used to access your compliance details is now https://pci.cardpointe.com.
The ACH Return Code description has been added to the Transaction Detail page to provide more information on returned ACH (electronic check) transactions.
This release includes the following enhancements, as well as backend improvements and fixes:
For declined Visa transactions, the Transaction Detail page now displays the following fields, to help merchants determine whether or not to reattempt the transaction with the given account information:
For merchants who accept ACH (electronic check) payments, CardPointe now displays additional reporting details for ACH rejects, transactions rejected or returned due to an issue with the account.
These enhancements apply to both Fiserv ACH (FKA BlueChex) and ProfitStars.
The following changes have been made to the Reporting > Transactions page:
Return Code - Displays an ACH return code and description for a returned or rejected ACH transaction.
Rejected Transaction # - Displays a reference to the linked transaction that was rejected.
These columns have also been added to the Gateway Batch Detail page, Funding Batch Detail Page, and Funded Batch Summary page.
The following changes have been made to the Transaction Detail page:
For ACH transactions, an illustration of a paper check is now displayed instead of a credit card.
For ACH Rejects, the following fields have been added to the Transaction History:
Return Code - Displays an ACH return code and description for a returned or rejected ACH transaction.
Rejected Transaction # - Displays a reference to the linked transaction that was rejected.
The Reporting > Funding table now includes a Funding Date filter, to filter funding events by date.
This release includes the following updates:
Bolt Terminal is now CardPointe Integrated Terminal. As a result, all references to the Bolt name and logo in the CardPointe UI have been updated.
These changes affect the Virtual Terminal UI for accepting payments with a connected terminal, the Reporting tab and exports, the Administration > Virtual Terminal settings, Marketplace tab, and My Profile page.
If you currently have any automated reporting logic using "Bolt" as a keyword in the Front End or Token Source columns, these changes may require updates to your automation to instead use the new "CardPointe Integrated Terminal" value in these columns.
On the My Account tab, the Equipment table's Enable, Disable, and Rename buttons have been combined under a single dropdown list labeled Actions.
This release includes the following updates:
This release introduces an updated version of the Terms and Conditions for using the CardPointe web application. This updated version includes minor grammatical changes. Users are required to review and accept the terms to continue using the application.
To review the Terms and Conditions or download a copy, click here.
A Recap Statement is a monthly statement for North merchants that reports the total processing and fee amounts for multiple locations under a MID.
This release includes an update to the table in the Statements tab under the Reporting section to support the retrieval of Recap Statements for North merchants. For this, a new column has been added to the table which displays the Statement Type to allow merchant users to differentiate between each type of statement.
The Statement Type column has been added after the Statement Date column. The Statement Type column will display Location or Recap for North, South, and Omaha merchants.
For merchants not on the North, South, or Omaha platforms, the Statement Types will display as Statement, Invoice, or Insert accordingly.
When a customer statement download fails, you are now redirected to the Customer Statements page and an updated error message is displayed. If you encounter this error, try again to download this statement.
WooCommerce tile is no longer available from the CardPointe Marketplace tab. CardPointe no longer supports the use of WooCommerce for new users. Due to this change, the WooCommerce shopping cart tile no longer appears on the CardPointe web application.
The following transaction statuses have been added to CardPointe for certain declined transactions:
This release includes backend fixes and improvements. No user-facing changes resulted from these modifications.
This release includes the following updates:
This release introduces Terms and Conditions for using the CardPointe web application. All users are required to review and accept the terms of use to continue using the application.
To review the Terms and Conditions or download a copy, see here.
Admin and Super Admin users can now enable email alerts to receive a notification when a new user is created in CardPointe.
When enabled, you will receive an email notification each time a new user is created for your account. The email includes the new user's details, so you can determine whether or not the user is valid and take any necessary actions.
To enable New User Alerts, do the following:
This release includes backend fixes and improvements. No user-facing changes are included in this release.
We have updated the CardPointe release versioning sequence to more accurately reflect the current version of the application. This is the latest release after CardPointe 1.49.
This release includes the following updates:
CardPointe's Recurring Billing component has been enhanced and redesigned. Along with numerous backend improvements, this update introduces a new look and feel, including the following changes:
Virtual Terminal > Billing Plans
Virtual Terminal > Scheduled Payments
CardPointe's Statements tab has been updated with a new look and feel:
To download a statement, select the location and year (the current year is selected by default), then click the download button for the statement that you want to download.
Statements are available for up to 7 years. Additionally, BlueChex invoices from 2019 and earlier are no longer available in CardPointe. To request a statement older than 7 years or a BlueChex invoice, submit a Statement/Reporting Assistance ticket on the Support tab.
For merchants that use CardPointe Integrated Terminals to accept card-present payments from the CardPointe Virtual Terminal, the CardPointe Integrated Terminal for Clover Flex and CardPointe Integrated Terminal for Clover Mini terminals are now available from the CardPointe Marketplace.
Notes:
This release includes the following updates:
The CardPointe Virtual Terminal now includes an Order ID field, allowing you to include an optional Order ID value in the transaction details, for reporting purposes. This value is displayed in the Order ID column in the Transactions table and the Order ID field in the CardPointe Transaction Details page.
This field is disabled by default. To enable it, browse to Administration > Virtual Terminal, and enable the Order ID setting, or contact CardPointe Support for assistance.
The Gateway Batches reporting tab has been redesigned to match the look and feel of the Transactions tab, including changes to the following features:
Location
The Locations selector has been renamed Location, and now includes a search box to filter the table by location.
All Statuses
The All Statuses selector has been renamed Status and now includes Select All and Clear All options.
Date Selector
The date selector has been renamed Close Date and has been completely redesigned to match the Transactions tab's Date selector. You can now select floating or specific date ranges to display batch details. By default, the table is sorted by date to prioritize recent batches.
Note the following:
The Gateway Batches table displays a maximum of 13 months of batch history.
The ability to sort the table is limited to 1 million records. If the specified date range includes more than 1 million transactions, custom sorting rules are ignored, and an error message is displayed.
Search
The search feature has been updated to match the Transactions tab's search.
Note the following:
When searching by Batch Number, the complete batch number (exact match) is required.
Partial matching for other fields is limited to the first three (3) or more digits.
Additionally the Batch Detail page includes the following new updates:
This release includes the following updates:
This release includes several important changes for handling stored credentials (customer profiles) for saving and reusing customer payment details.
The Virtual Terminal enables you to create and manage stored customer profiles, allowing you to process one time and recurring payments quickly and securely using stored payment details.
To comply with card brand rules for handling stored payment information, the Virtual Terminal now requires you to verify some important information:
For merchants enrolled in the Card Account Updater add-on, the new Card Updates tab of the Reporting page displays detailed information on all card account updates that occurred within the past year, as well as information on declined transactions within the past 60 days.
The Card Updates page includes the following reports:
Click on the links above to read more about the new Update History and Decline Report data now available.
Enhancements to the Forgot Password? process on the CardPointe login page include an updated design that conforms to the styling of the login page, as well as now unlocking your account automatically when setting a new password.
Multiple unsuccessful login attempts can result in receiving a message that your account has been locked. You can now use the Forgot Password? link to set a new password and automatically unlock your account.
This release includes the following updates:
The Interchange Settings tab is now named Interchange.
The Surcharge Fee column is now named Credit Card Surcharge wherever it appears in the following pages:
Receipts for previous transactions that included a surcharge now include a Credit Card Surcharge line item and the following disclaimer at the bottom: To cover the cost of accepting credit cards, we collected a credit card surcharge.
A new Merchant Surcharge Program is available for any of your eligible locations where you would like to apply a surcharge to credit card transactions.
A Credit Card Surcharge is an additional amount automatically applied to credit card transactions, and is paid for by the cardholder. The surcharge amount covers your cost in processing the credit card transaction.
See the Merchant Surcharge Program Overview for program requirements and changes to the CardPointe Virtual Terminal.
For more information on enrolling in the Merchant Surcharge Program, contact your sales partner.
This release includes internal updates and enhancements as part of regular maintenance. No user-facing changes are included in this release.
This release includes the following updates:
You can now view the processor and processor response code in parenthesis within the Response column on the following Reporting pages:
These additional details are now shown by default on the pages mentioned above, and do not require any action to enable.
You can now search the Transactions table for amounts using 1 or more characters.
The updates in CardPointe 1.43 that included a new search algorithm and a reduction in the number of searchable columns, resulted in the inability to search the Amount field using less than 3 characters.
With this release, you can now search using 1 or more characters. The search returns exact matches and partial matches of leading values. For example, entering '12' into the search box may return amounts such as 120.99, or 12.37, but will not return an amount of 33.12.
Tickets that have remained in a Completed or Not Completed status for more than 7 business days are now archived automatically.
The Completed and Not Completed statuses are assigned manually by CardPointe Support when the issue is considered resolved. Once a ticket is assigned this status, you may comment on the ticket within 7 business days should you have any additional concerns. On the 8th business day, the ticket is archived and remains available for historical purposes in a read-only state.
Commenting on a read-only ticket that has been archived is not possible, as displayed in the image below. Instead, create a new support ticket for your concern and the CardPointe Support team will assist you promptly.
This release includes the following updates:
The ability to search the Transactions table for Batch ID has been restored in this release.
The updates in CardPointe 1.43 that included a new search algorithm and a reduction in the number of searchable columns, resulted in the inability to search by Batch ID within the Transactions table.
With this release, the ability to search by Batch ID has been restored. You can now enter the full batch number in the Transaction table search box to show only transactions within that batch.
You can now search Custom Fields using 1-32 characters.
The updates in CardPointe 1.43 that included a new search algorithm and a reduction in the number of searchable columns, resulted in the inability to search Custom Fields using less than 3 characters, or more than 25.
With this release, you can now search using only 1 character, or as many as 32 characters.
The Merchant ID (MID) is now displayed in parenthesis within the Location filter on the following pages:
You can now view the MID associated with each transaction in the Transactions table, and export this data to a file.
Click Choose Columns on the Transactions page to enable the new MID column.
To filter transactions by MID, enter the MID in the Location filter Search box.
The MID is now automatically included when exporting data from the Gateway Batches and Funding pages.
To include the MID in data exported from the Transactions page, enable the new MID column using the Column Selector.
The PCI Compliant status in CardPointe is now a clickable link, allowing you to click the status in order to complete your Self-Assessment Questionnaire (SAQ) before your compliant status expires.
This release includes the following updates:
This release adds several new payment devices to the Marketplace:
The ID TECH VP3300 and Augusta add support for secure EMV (chip) card transactions to the CardPointe Mobile app and CardPointe Virtual Terminal, respectively. See the following topics for more information.
The VP3300 is only available for merchants processing on the First Data Rapid Connect platform.
The ID TECH VP3300 CardPointe Mobile device is now available for use with the CardPointe Mobile app for iOS (an updated Android app with support for the new device is coming soon). The new CardPointe Mobile device adds support for secure EMV transactions and connects wirelessly over Bluetooth.
See the CardPointe Mobile App User's Guide for more information on the updated CardPointe Mobile app for iOS.
See the CardPointe Mobile Device User's Guide for more information on the new CardPointe Mobile device.
The Augusta is only available for merchants processing on the First Data Rapid Connect platform.
The ID TECH Augusta is now available for use with the CardPointe Virtual Terminal. The Augusta adds support for secure EMV transactions.
See the Augusta + Virtual Terminal User's Guide for more information on using the Augusta to accept EMV card payments on the Virtual Terminal.
The CardPointe Integrated Terminal for Ingenico iSMP4 is now available for merchants who use our P2PE terminals to accept card-present payments on the Virtual Terminal.
The iSMP4 connects to the Virtual Terminal or CardPointe Mobile app over your WiFi network, allowing you to take the checkout experience to your customers.
This release includes introduces a number of changes and enhancements to transaction reporting, including:
The Transaction Tab on the Reporting page includes new filters to display transactions by Amount, Brand, and Entry Method, as well as a relocation of the Choose Columns selector.
Filter | Description | Possible Values |
---|---|---|
Amount | A range of transaction amounts | Min: the minimum amount of the range. Max: the maximum amount of the range. |
Brand | The card brand |
|
Entry Method | The transaction entry method |
|
The Transaction Details page includes a new Transaction History section that displays the following details:
To improve usability, the list of Search Columns has been refined to only display the most commonly-searched columns. The streamlined Search Columns list includes the following options:
By implementing a new search algorithm, as well as the Streamlined Search Column Selection mentioned above, we ensure search speed, reliability, and scalability is maintained, especially for larger merchants with many transactions.
The new search algorithm now returns results for exact matches as well as close matches, and orders results based on the closest match. This new search produces more results than with the previous search function, with better matches appearing higher in the list.
Use the recommendations below to improve your searching and narrow your results:
The Export function within the Transactions tab has been improved to support exporting up to 500,000 transactions.
Additional fields are now available within the Chargebacks table and a new Retrievals tab has been added to CardPointe Reporting.
The Chargebacks table within the Reporting section of CardPointe now provides additional chargeback data with the following new columns:
The new Retrievals tab within the Reporting section of CardPointe displays all retrieval requests, including the following data:
The following enhancements and bug fixes were released to CardPointe 1.43 on May 11th, 2020:
The following enhancements and bug fixes were released to CardPointe 1.43 on June 8th, 2020:
CardPointe release version 1.42 includes the following enhancements:
This release includes improvements to the PCI non-compliance notices.
The Learn how to get compliant link in the PCI non-compliant banner has been removed for accounts with multiple Merchant IDs.
Now, you must click the Not Compliant link associated with any non-compliant Merchant ID in order to resolve your non-compliance status for that account. Repeat the process for any remaining accounts that are listed as Not Compliant.
Merchant IDs that have not yet reached a Boarded or Live status will no longer display a PCI Status. The PCI Status will now be visible only after the account completes the boarding process.
CardPointe release version 1.41 includes the following enhancements:
Merchants with the ability to create support tickets can now create tickets to request certain account changes, rather than faxing paper forms.
The following ticket reasons are now available:
The following ticket types require a digital signature and two-factor authentication to complete:
To request a bank account change, select the Bank Account Change ticket reason.
The Bank Account Change ticket includes the following fields:
Field | Description |
---|---|
Old Routing Number | The current bank account routing number. |
Old Account Number | The current bank account number. |
New Account Type | Select one of the following types for the new account:
|
New Bank Name | The name of the bank to which the new account belongs. |
New Bank Phone Number | The contact phone number for the bank to which the new account belongs. |
New Routing Number | The routing number for the new account. |
New Account Number | The bank account number for the new account. |
Attachment | Optionally, attach one of the following to verify your new bank account information:
Note: If you do not provide an attachment, you might be prompted to provide one if we are unable to verify your new account with the information that you provided. |
Tax ID | The tax ID associated with the account, required to sign the form. |
SSN-4 | The last 4 digits of the account owner's SSN, required to sign the form. Note: This is not required for non-profit or Individual/Sole Proprietor accounts. |
Signer Name | The account owner's Legal Name, required to sign the form. |
To request a legal business name or tax ID change, select the Legal/Tax ID ticket reason.
The Legal/Tax ID ticket includes the following fields:
Field | Description |
---|---|
New Legal Name | The new legal name for this account. |
New Tax ID | The new Tax ID for this account. Must be 10 characters including the dash. |
Attachments | One of the following, to verify your new information:
|
Tax ID (Current) | The current Tax ID, required to sign the form. |
Signer Name (Current) | The account owner's current Legal Name, required to sign the form. |
To request a doing business as (DBA) name change change, select the DBA Name Change ticket reason.
The DBA Change ticket includes the following fields:
Field | Description |
---|---|
New DBA Name | The new Doing Business As (DBA) name that you want to use. |
Tax ID | The tax ID for the account, required to sign the form. |
Signer Name | The account owner's Legal Name, required to sign the form |
To request a phone number, mailing address, or physical location address change, select the Demographic Change ticket reason.
The Demographic Change ticket includes a description field for you to provide the details of your change request. for example, if you want to change your contact phone number, you could specify "Please change my phone number to (111)111-1111."
You can now edit billing plans in CardPointe. Previously, billing plans could not be modified.
You can edit the following billing plan details:
Notes:
To edit an existing billing plan, click Edit Plan on the Billing Plan Details page.
The Transactions table includes a new Parent Transaction column that displays the original or parent transaction linked to a refund.
To enable this column, select the Parent Transaction option from the Columns list.
A Parent Transaction is the original transaction record linked to the refund. Click the Parent Transaction number to view the details of the original transaction.
The CVV and USB Device Card Entry Virtual Terminal settings are now enabled by default, for new merchant accounts.
This change does not modify existing accounts.
This release includes changes to the behavior of the PCI compliance status notifications to ensure that merchants see the correct information.
If one or more merchant accounts under the customer account are flagged as non-compliant, the Accounts Tab displays the following notices:
The following are only displayed if one or more merchants on the customer account are flagged as non-compliant.
To ensure the security of your user account, CardPointe now sends a verification email to the email address on file for your user account when you update your email address or password.
When you change your email address, a verification email is sent to both the previous email address and the new email address to notify you of the change and to confirm that the change was valid.
When you change your password, a verification email is sent to the email address on file to notify you of the change and to confirm that the change was valid.
This release includes the following enhancements:
In addition to CSV format for downloaded reports, you can now download reports in Excel format (.xlsx). Downloading a report in Excel format preserves the table and content formatting as displayed in CardPointe.
To download a report in Excel format, click Export, then select Export as Excel.
Downloaded reports can now contain up to 100,000 rows, increased from the previous limit of 15,000.
CardPointe release version 1.39 includes the following enhancements:
Two Factor Authentication (2FA) is now required for users under a merchant account that has the Forced Credit permission enabled.
2FA is required to verify the user's identity before allowing the user to perform either of the following tasks:
The first time you attempt to run a force credit transaction from the Virtual Terminal, you will be prompted to enter a Verification Code.
You are only required to authenticate your account the first time you attempt to run a force credit or create a new user during your active session. A successful authentication is valid for the duration of your session.
The following steps describe the Force Credit Authentication workflow:
Verification codes expire after 10 minutes, or three incorrect entries.
The first time you attempt to create a new user, you will be prompted to enter a Verification Code.
You are only required to authenticate your account the first time you attempt to run a force credit or create a new user during your active session. A successful authentication is valid for the duration of your session.
The following steps describe the Create New User Authentication workflow:
The Virtual Terminal Customers tab now includes an expiry column that displays the expiration date for each customer account.
You can now download a list of stored customer profiles associated with your merchant account. The list is exported as a CSV file (named Accounts.csv) that includes customers specified by the filter and search value that are currently applied to the table.
For example, if you enter "PA" in the search box and filter the table by Zip, the download includes a list of customers with State = PA, sorted by zip code.
The list includes the following information for each profile:
To download a list of stored customer profiles, do the following:
This feature is only available for Admin users.
You can now download a list of CoPilot users associated with your merchant account. The list is exported as a CSV file (named Users.csv) that includes the following information:
The CSV always includes all users sorted by Name (Ascending), regardless of any filters currently applied to the table.
To download a list of users, do the following:
This release includes the following enhancement:
The Transaction Reporting table includes a new Entry Method column, which displays the card entry method for the transaction.
Possible values are:
The Entry Method column is disabled by default. To enable it, click Columns, and select the Entry Method option:
This release includes security enhancements to prevent fraudulent activity.
Multiple attempts to log into your account with incorrect credentials will result in a temporary (30 minute) lock on your account.
Continued attempts during the lockout period add 30 minutes each to the duration of the lockout.
Additionally, changing your password while your account is locked does not cancel or otherwise affect the lockout period. Instead, you can log in with the new password once the lockout period has ended.
If you are locked out of your account and cannot regain access, contact support for assistance.
CardPointe release version 1.36 contains the following new features and updates:
In addition to printing receipts, you can now save them as PDF files.
To save a receipt as a PDF:
If you currently capture the customer's country in the Virtual Terminal sales form, you can now configure a default value to pre-fill this field.
To specify a default customer country value:
CardPointe release version 1.35 contains the following new features and updates:
The CardPointe Marketplace is your one-stop shop for terminals, add-ons, and plugins. We've given the Marketplace a refresh to make it easier to browse our current product offerings. Check out our new Marketplace support page which includes a new addition to the Marketplace family: Clique.
To access the Marketplace, simply log in to CardPointe and navigate to the Marketplace tab.
Your funding details just got easier to understand! We've updated the Funding Details page by providing a breakdown of the sales and fees amounts that you incur for each funding event. To access the Funding Details screen:
You can now filter Gateway Batch transactions by a range of dates using a new "Date" filter on the Gateway Batch detail screen. To access the Gateway Batch Detail screen:
Attention restaurant and other service-based merchants - you now have the ability to filter your transactions reports by "Server #." This field, also commonly known as “Clerk ID” on CardPointe terminals, is used by merchants who wish to assign their employees unique identifiers for reporting and tracking purposes. This practice is commonly used in a restaurant environment so that servers can track their net sales and tips. As such, CardPointe terminals that are programmed with a restaurant configuration now have this field enabled by default.
If you'd like to manually enable this setting on a CardPointe terminal:
Additionally, you can contact CardPointe Support for assistance.
To add this filter to your reports in CardPointe, navigate to the Reporting > Transactions screen, click the Columns dropdown and check the box next to Server #.
As transactions accrue on your terminal(s), you can refer to this field in your reports to view transaction activity for a particular clerk, server, or cashier. To learn more about Reporting in CardPointe, check out the CardPointe user documentation.
CardPointe release version 1.34 contains the following new features and updates:
CardConnect for Magento enables you to accept Visa, MasterCard, American Express and Discover payments in your Magento shopping cart. The plugin tokenizes sensitive data, safeguarding your customers from a data breach and removing the burden of PCI compliance.
You can learn more about the plugin by accessing the Marketplace in CardPointe.
Transactions made with debit cards now display as PIN Debit in the Payment Type field on the Transaction Details screen, as well as in CardPointe Reporting.
A new field titled "Token Source" now displays on the Transaction Details screen and can be referenced to determine the payment device or method that was used for tokenizing a customer's card data for a given transaction.
In addition, you can now filter CardPointe reports by "Token Source":
Transactions made with digital wallet apps such as Apple Pay and Google Pay now display as "Digital Wallet" in the Entry Method field on the Transaction Details screen.
CardPointe release version 1.33 contains the following new features and updates:
You can now add the following reporting filters to your Transactions reports:
To add these filters to your reports, navigate to the Reporting > Transactions screen, click the Columns dropdown and check the boxes next to the desired options.
CardPointe release version 1.32 contains the following new features and updates:
In CardPointe, you can define up to 10 custom fields that allow you to capture additional information about your customers and your transactions. In this release, we now provide you with the ability to choose specific custom fields that you wish to display on receipts.
Displaying Custom Fields on Receipts
To display Custom Fields on receipts, you just need to click a few boxes in CardPointe. First, let's navigate to Administration > User Fields and locate the fields that you wish to display on your receipts. Simply click the boxes in the "Show on Receipt" column for any fields that you wish to display on receipts.
Next, you just need to enable Custom Fields on your receipts. Navigate to Administration > Receipts and click the box next to Custom Fields. The Custom Fields that you selected now display on your receipts.
Previously when using the Virtual Terminal, if the customer's address was in the United States, you had to manually enter the name of the state which sometimes led to errors. Now, when "United States" is the selected country, a drop-down menu appears allowing you to easily select the customer's state from the list.
If any country besides the “United States” is selected as the customer's country, then a text field displays allowing you to manually enter the state or province.
We've added a currency indicator next to the "Total" field within the "Transaction Details" section of the Virtual Terminal. This makes it easier to distinguish between the currency type if you manage merchant locations in multiple countries.
You can now add the following reporting filters to your Transactions reports:
To add these filters to your reports, navigate to the Reporting > Transactions screen, click the Columns dropdown and check the boxes next to these options.
CardPointe release version 1.30 contains the following new feature:
You can now filter the "Transactions Reports" table by the following new columns:
CardPointe release version 1.30 contains the following new features and updates:
CardPointe now validates bank routing information as it is provided in real-time for businesses located in the United States. When a merchant or sales partner enters bank routing information into the CardPointe application, CardPointe performs a check and indicates if the routing number is valid or invalid.
You can now create and save a customer profile in CardPointe by simply swiping the customer's payment card.
To give this new feature a try:
CardPointe release version 1.29 contains the following new features and updates:
Need assistance with CardPointe or have questions about your hardware? We have your back! You can contact our Support team by submitting a support ticket without having to leave the CardPointe application. To learn more, please refer to the user documentation on this site.
CardPointe release version 1.28 contains the following new features and updates:
Previously, when merchants registered for a CardPointe account, they then needed to manually enter their login credentials to access the CardPointe application. Now, a merchant is automatically logged in to CardPointe upon registering for an account.
You can now view transaction details related to ACH returns by navigating to the Reporting > Transactions screen. To show ACH Returns transactions, select the Method dropdown and check the box next to ACH Return.
You can now add "Settlement Date" and "Capture Date" information to Transactions reports. On the Reporting > Transactions screen, click the Columns dropdown and check the boxes next to these options.
CardPointe release version 1.27 contains the following new features and updates:
We moved the "Billing Plans" and "Scheduled Payments" features to the Virtual Terminal tab.
Previously, when a transaction was declined, the sales receipt did not display that a decline occurred. Now when a transaction is declined, the receipt displays "Transaction Declined" above the transaction details.
CardPointe release version 1.26 contains the following new features and updates:
You can now track the fulfillment status of device orders and activate the devices within CardPointe. To explore this new feature, navigate to the My Account screen. The following two tabs now appear on this screen:
Equipment tab - From this tab, you can:
View a list of your account’s existing devices
Activate a device, which validates the device’s chain of custody for security purposes.
Deactivate a device that is not in use.
Orders tab - From this tab, you can:
View your account’s equipment order history
Track the shipping status of device orders
You can now configure the default Level 1, Level 2, and Level 3 Interchange levels within CardPointe by navigating to Administration > Interchange Settings.
In addition, you can:
Enabling these settings adds Level 3 data fields to the Virtual Terminal and to the Transaction Details screen.
We made it easier for merchants to quickly and securely link their bank account(s) during CardPointe account registration. By partnering with Plaid, we now provide you with the ability to link your deposit and withdrawal account(s) without having to manually enter your account and routing numbers, and without having to upload a voided check.
During the CardPointe registration process, you can click the Link My Account button to instantly link your bank(s).
CardPointe release 1.25 contains the following new features and updates:
You can now enter a dollar amount threshold for Address Verification System (AVS) mismatches. Transactions that fall under the defined threshold dollar amount will be authorized and voided in the event of an AVS mismatch. Transactions that are over the defined threshold dollar amount will be verified before an authorization is attempted. If zero is entered for the threshold dollar amount, then all transactions with an AVS mismatch will be declined.
To define an AVS mismatch threshold, navigate to Administration > Security.
Merchants that have the “Tip Adjust” setting enabled on their account now have the ability to add a “Tip” line that will display on receipts. This allows customers to write a tip amount as well as the total purchase amount on the receipt after the transaction is captured.
To display a tip line on receipts:
CardPointe release 1.24 contains the following new features and updates:
You can now opt to receive email notifications in the event that there are delays with receiving daily funding report data. To enable this notification:
Locate and select the desired user account.
Click the Email Notifications tab.
Check the box next to Funding Report Daily Alert.
Click Save.
This bug fix resolves an issue that caused the “Voided Check” upload button to not display as expected on the CardPointe application Review & Sign screen.
CardPointe release 1.23 contains the following new features and updates:
You can now monitor the processing status of your funds directly from the CardPointe dashboard within a new section titled "Daily Reporting Status." The file statuses that display in this section include:
You can now run a report on transactions made through the CardPointe Terminal. On the Reporting screen:
Click the Transactions tab
Click the Front End filter.
Click the box next to Retail. This will display all transactions made via CardPointe Terminals.
The "Virtual Terminal" tab within the Administration section of CardPointe now contains settings for Virtual Terminal features, as well as Customer Profile settings (which appear on the Virtual Terminal screen in CardPointe). Previously, Customer Profile information displayed in a separate “Customers” tab.
CardPointe release 1.22 contains the following new features and updates:
The CardPointe Catalog enhances your selling experience within the CardPointe Mobile app. Using the CardPointe desktop application, you can:
Assign your products to product categories.
Create monetary and percentage-based discounts that can be applied at the product and cart levels when selling with CardPointe Mobile.
Define tax settings.
For details on how to setup and manage your Catalog in CardPointe Desktop, please refer to the user documentation on the Support Center.
For details on how to setup and manage your Catalog in CardPointe Mobile, please refer to the Mobile app user documentation on the Support Center.
You can now accept tips when processing payment using the Virtual Terminal in the CardPointe desktop application. By default, the "Tip" setting is inactive. To change this setting so you can begin accepting tips:
Once enabled, a "Tip" field is available on the Virtual Terminal screen:
Merchants with a restaurant MCC code can now accept gratuity after a transaction is captured. When a transaction is in “Captured” status in the CardPointe desktop application, a “Tip Adjust” field displays on the “Transaction Detail” screen, providing users the ability to enter a tip amount before the sale is final.
Clicking Tip Adjust displays a pop-up that allows you to input the tip amount.
You can now enable and disable CVV and AVS verification from within the CardPointe Desktop application. By default, CVV and AVS validation settings are inactive. To change this setting:
Customer signatures now display on receipts, as well as on the “Transaction Details” screen.