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Overview


The Clover Go 3 is a mobile payment reader device that allows you to tokenize  chip (EMV) and contactless (NFC) payment data through the CardPointe Mobile SDK.

  • The Clover Go 3 is only available for merchants processing on the First Data Rapid Connect platform.
  • The Clover Go 3 device must be ordered through CoPilot. Clover Go 3 devices that are not ordered through CoPilot will not be able to tokenize card through the Clover Go iOS SDK.

The CardPointe Mobile card reader connects to your mobile app which integrates the CardPointe Mobile SDK to securely accept payments. 

This guide provides information for setting up, using, and troubleshooting your device.

Device Specifications

Supported Operating Systems
iOS and Android
BatteryRechargeable lithium ion battery
Charging TypeUSB-C
Dimensions5.28 in x 4.8 in. x 1.65 in.

Setting Up Your Device

 

Setting up your CardPointe Mobile device is easy; just charge the device then pair it with the app running on your phone or tablet.

Charging the Device

The device ships partially-charged and should be fully-charged before use. To charge the device, connect the USB-C cable to a powered USB port or AC adapter. Charging times can vary based on the power output of the USB port, however, the device recharges fully in approximately 3-6 hours.

 

The top LED on the rear of the device indicates the battery status.

  • If the LED is solid pink, the battery is fully charged.
  • If the LED flashes red, the battery level is low. Connect the device to a power source.
  • If the LED flashes pink when connected to a power source, the battery is charging.
  • If the LED flashes red and purple, the device is in update mode and is waiting to recieve the new firmware.
  • If the LED flashes blue and purple, the device is in update mode and is updating the firmware.
  • If the LED flashes blue, it is ready to pair.
  • If the LED is solid blue, it is paired.
  • If the LED is solid green, it is ready to accept payment.

 

When charging, or powered on and fully charged, the reader is ready to pair or take payments.

 

To conserve battery, status indicator lights may not appear.

Pairing the Device

 

Once the device is charged and ready for use, follow the below to pair the device to your mobile application running on your phone or tablet.

The Clover Go 3 device must have at least 20% battery for the initial connection. If it does not, it will return a .lowBattery error.

The first time a Clover Go 3 device connects to an application wil require a 2-3 minute waiting period. During this period, the device will return .updating and then return .initializing while it installs the necessary keys.

 

During this initialization period, do not disconnect the device. Ensure the application, Clover Go 3 device, and mobile device remain active during this period. If this initialization period is disrupted, the firmware update will need to be restarted.

  1. Ensure that Bluetooth is enabled on your phone or tablet, and that no other devices are currently connected.

  2. Launch your mobile app and log on, if necessary.

  3. The application will prompt for Bluetooth permission upon startup and scan for devices. It will connect to the first device found.

  4. When prompted, enter the pairing code for the device. This number is the last 6 digits of the software number. This number will also appear in the device name in the bluetooth settings.

     

    For more information on connecting the Clover Go 3 device to your mobile device for use in your mobile application, refer to our Clover Go 3 Integration Guide.

     

      Using Your Device

       

      The Clover Go 3 device communicates with your mobile payment application using Bluetooth. When your application initiates a payment request to the device, you or the cardholder can insert or tap a card to make a payment.

       

      NFC Troubleshooting

      To avoid accidental NFC interference, please ensure your phone, especially if it has a digital wallet (e.g. Apple Pay, Google Pay), is kept at a safe distance from the Go3 mobile terminal while processing customer payments. Holding your phone too close may unintentionally trigger a transaction attempt from your device.

      The following topics provide information for troubleshooting your Clover Go 3 device.