Overview

The Ingenico iPP320 & iPP350 are customer-facing, countertop devices that support MSR (magnetic stripe), EMV (chip), and NFC (contactless) payments. Directly connected to your point-of-sale via a wired Ethernet connection, the devices protect your transactions with a powerful combination of EMV technology and point-to-point encryption (P2PE), making each transaction secure and PCI compliant.

The iPP320 features a monochrome LCD display, while the iPP350 uses a slightly larger color LCD display.

Benefits & Features

By integrating the iPP320 or iPP350 with your CardPointe Integrated Terminal solution, you can:

  • Minimize your scope of PCI compliance with point-to-point encryption. Your device encrypts sensitive card data and transmits it over a secure HTTPS connection.
  • Accept all payment types, including EMV (chip), magnetic-stripe, and NFC (contactless).
  • Easily add devices without making changes to your existing integrations.

Setting up the Device

The following topics provide information for getting started with the iPP320 and iPP350. For detailed information on integrating with your CardPointe Integrated Terminal solution, see the CardPointe Integrated Terminal developer documentation.

What's in the Box?

  • Ingenico terminal
  • Ingenico multi-point mono connector cable
  • Ingenico power supply

Connecting the Device

  1. Once your equipment is unboxed, plug the power supply connector into the jack on the Multipoint Interface Cable.
  2. Connect the Multipoint Interface Cable into the Multipoint Port on the back of the CardPointe Integrated Terminal device.
  3. Connect the other end of the Multipoint Interface Cable to an Ethernet port (router, modem, wall jack, etc.).
  4. Plug the power supply adapter into an available power outlet.

Confirming Connectivity

  1. Once power is supplied to the CardPointe Integrated Terminal P2PE device, an initiation process begins.
  2. Once the device has successfully established its IP Address, it will attempt to call the service.
  3. If the connection is successful, the device displays Connected.
  4. If the connection is unsuccessful, the device displays Disconnected, at which point you can contact us for troubleshooting.
  5. Once Connected, the device is ready for use. The device can be left on indefinitely or may be disconnected from power as necessary.

Accessing and Navigating the S.O.S. Menu

The S.O.S. menu allows you to access the device Version, Date and Time, Server Properties, and Ethernet Properties.

  • Press F, 7, 6, 7 on the device's number pad to access the S.O.S. menu.
  • Press F2 to navigate down.
  • Press F3 to navigate up.
  • Press O (green button) to select.
  • Press < (yellow button) to clear.
  • Press X (red button) to cancel or return to the main menu.

Setting a Static IP Address for Your Device

Setting a static IP address for your device is optional. Typically, the device is assigned an IP address automatically when connected to the network. To manually set the network settings for the device, follow the steps below.

  1. Check your device's firmware version to confirm it is version 1.6.1 or higher.
    If your device requires a firmware update, contact CardPointe Support.
  2. Press X (red button) on the device's number pad to return to the main menu.
  3. Press F2 to navigate down the list to Ethernet Properties.
  4. Press O (green button) to select Ethernet Properties.
  5. Press < (yellow button) to toggle the setting from DHCP to Static.
  6. Press O (green button) to edit the static IP settings.
  7. Press F2 to cycle between the network setting fields. Press O (green button) to enter a new value using the device number pad. Press < (yellow button) to erase the last value.
  8. Press O (green button) to save the value and continue using F2 to cycle between fields until all the values have been entered.
  9. When finished, press O (green button) to save.
  10. Press O (green button) to continue with a terminal reset.

Checking Your Device's Firmware Version

  1. Access the S.O.S menu.
  2. Press O (green button) to select Version in the menu list.
  3. The current firmware version installed is displayed on the screen. Press X (red button) to return to the main menu.

Troubleshooting

The following topics provide information for troubleshooting your Ingenico iPP320 or iPP350 device.

Device Disconnected

  1. Verify that you are using the provided multi-point mono connector (Ethernet) cable and power supply. The power supply plugs into the splitter on the Ingenico multi-point mono connector cable.
  2. Verify that the Ethernet jack on the multi-point mono connector cable is plugged securely into your router, modem, networking switch, or Ethernet wall jack.
  3. Verify that your device was obtained from the CardPointe shop, or your software provider.
  4. Consult with your IT administrator to verify that the Ethernet port being used has access to the Internet, and that your internal network allows CardPointe Integrated Terminal connections. This will ensure that a firewall is not blocking the connection.

Device Connected but Unable to Connect to Application

  • Confirm with your software provider that the device configuration is correctly set within your application.
  • If the device configuration is set correctly, contact CardPointe Support for assistance.

Device not Prompting for Tip

Contact CardPointe Support.

Device Restarting Unexpectedly

The most common cause for a device restarting during the day is the result of an inaccurate time setting on the device. Devices are configured to automatically restart at 4 AM local time. To update your time settings, follow the steps below.

  1. Access the CardPointe Integrated Terminal menu.
  2. Scroll down to Date and Time.
  3. Press O (green button) to access Date and Time settings.
  4. Enter the current date using the device number pad.
  5. Scroll down to the time.
  6. Enter the current time in 24-hour format, using the device number pad.
  7. Press O (green button) to save your settings.

PPS - 21 Invalid Merchant Error

If you experience a ​PPS - 21 Invalid Merchant error on the terminal, contact Merchant Support for assistance.

Contacting Support

Our support team is here to help you with device setup and beyond. If you have questions, contact CardPointe Support.

When contacting CardPointe Support, have your merchant ID and device hardware serial number (HSN) available. You can find the HSN at the top of the device display. Note any errors encountered, in order to facilitate the troubleshooting process.