Overview

The Ingenico iSC Touch 250 is a customer-facing, color touchscreen device that features signature capture and supports MSR (magnetic stripe), EMV (chip), and NFC (contactless) payments. Directly connected to your point-of-sale via a wired Ethernet connection, the device protects your transactions with a powerful combination of EMV technology and point-to-point encryption (P2PE), making each transaction secure and PCI compliant.

Benefits & Features

By integrating the iSC Touch 250 with your CardPointe Integrated Terminal solution, you can:

  • Minimize your scope of PCI compliance with point-to-point encryption. Your CardPointe Integrated Terminal device encrypts sensitive card data and transmits it over over a secure HTTPS connection.
  • Accept all payment types, including EMV (chip), magnetic-stripe, and NFC (contactless).
  • Request and accept cardholder signatures.
  • Easily add devices without making changes to your existing integrations.

What's New

Date Updated: 10/18/2022

Our Bolt family of integrated solutions is becoming CardPointe Integrated Payments.

Over the coming weeks, your terminals will receive an update with minor changes, including an updated default theme and branding for terminals that are not configured with custom branding.

Terminals will update automatically during the nightly reboot window; therefore, we ask that you leave your terminals powered on and connected to your network overnight. Once your terminal is updated, you may notice the following changes:

  • If you are using the default device wallpaper and theme, the Bolt wallpaper and logo will change to CardPointe Integrated Terminal.
  • The Bolted and Unbolted statuses will change to Connected and Disconnected, respectively.

Additionally, for Ingenico Lane terminals, the PIN entry prompt for EMV PIN Debit cards will now displays the following additional information:

  • The Application Label, which describes the EMV application name read from the card (for example, "US Debit").
  • Instructions for bypassing PIN entry:

    "Press the Red X to Cancel or the Green Circle to Bypass"

Setting up the Device

The following topics provide information for getting started with the iSC Touch 250. For detailed information on integrating with your CardPointe Integrated Terminal solution, see the CardPointe Integrated Terminal developer documentation.

What's in the Box?

  • Ingenico terminal
  • Ingenico multi-point mono connector cable
  • Ingenico power supply
  • Ingenico stylus

Connecting the Device

  1. Once your equipment is unboxed, plug the power supply connector into the jack on the Multipoint Interface Cable.
  2. Connect the Multipoint Interface Cable into the Multipoint Port on the back of the CardPointe Integrated Terminal device.
  3. Connect the other end of the Multipoint Interface Cable to an Ethernet port (router, modem, wall jack, etc.).
  4. Plug the power supply adapter into an available power outlet.

Confirming Connectivity

  1. Once power is supplied to the CardPointe Integrated Terminal device, an initiation process begins.
  2. Once the device has successfully established its IP Address, it will attempt to call the CardPointe Integrated Terminal service.
  3. If the connection is successful, the CardPointe Integrated Terminal device displays Connected.
  4. If the connection is unsuccessful, the device displays Disconnected, at which point you can contact us for troubleshooting.
  5. Once Connected, the device is ready for use. The device may be left on indefinitely or may be disconnected from power as necessary.

Accessing and Navigating the S.O.S. Menu

The S.O.S. Menu allows you to access the device Version, Date and Time, Server Properties, and Ethernet Properties.

  • Press +, 7, 6, 7 on the device's number pad to access the S.O.S. Menu.
  • Press + to navigate down.
  • Press - to navigate up.
  • Press O (green button) to select.
  • Press < (yellow button) to clear.
  • Press X (red button) to cancel or return to the main menu.

Setting a Static IP Address for Your Device

Setting a static IP address for your device is optional. Typically, the device is assigned an IP address automatically when connected to the network. To manually set the network settings for the device, follow the steps below.

  1. Check your device's firmware version to confirm it is version 1.6.1 or higher.
    If your device requires a firmware update, contact CardPointe Support.
  2. Press X (red button) on the device's number pad to return to the main menu.
  3. Press + to navigate down the list to Ethernet Properties.
  4. Press O (green button) to select Ethernet Properties.
  5. Press < (yellow button) to toggle the setting from DHCP to Static.
  6. Press O (green button) to edit the static IP settings.
  7. Press + to cycle between the network setting fields. Press O (green button) to enter a new value using the device number pad. Press < (yellow button) to erase the last value.
  8. Press O (green button) to save the value and continue using + to cycle between fields until all the values have been entered.
  9. When finished, press O (green button) to save.
  10. Press O (green button) to continue with a terminal reset.

Checking Your Device's Firmware Version

  1. Access the S.O.S Menu.
  2. Press O (green button) to select Version in the menu list.
  3. The current firmware version installed is displayed on the screen. Press X (red button) to return to the main menu.

Troubleshooting

The following topics provide information for troubleshooting your Ingenico iSC Touch 250 device.

Device Disconnected

  1. Verify that you are using the provided multi-point mono connector (Ethernet) cable and power supply. The power supply plugs into the splitter on the Ingenico multi-point mono connector cable.
  2. Verify that the Ethernet jack on the multi-point mono connector cable is plugged securely into your router, modem, networking switch, or Ethernet wall jack.
  3. Verify that your device was obtained from the CardPointe shop, or your software provider.
  4. Consult with your IT administrator to verify that the Ethernet port being used has access to the Internet, and that your internal network allows CardPointe Integrated Terminal connections. This will ensure that a firewall is not blocking the connection.

Device Connected but Unable to Connect to Application

  • Confirm with your software provider that the device configuration is correctly set within your application.
  • If the device configuration is set correctly, contact CardPointe Support for assistance.

Device Restarting Unexpectedly

The most common cause for a device restarting during the day is the result of an inaccurate time setting on the device. Devices are configured to automatically restart at 4 AM local time. To update your time settings, follow the steps below.

  1. Access the CardPointe Integrated Terminal menu.
  2. Scroll down to Date and Time.
  3. Press O (green button) to access Date and Time settings.
  4. Enter the current date using the device number pad.
  5. Scroll down to the time.
  6. Enter the current time in 24-hour format, using the device number pad.
  7. Press O (green button) to save your settings.

Device not Prompting for Tip

Contact CardPointe Support.

Command Cancelled Error

Check that the stylus is securely connected to the terminal. Without a connected stylus, the terminal aborts the signature process with a "Command Cancelled" error.

PPS - 21 Invalid Merchant Error

If you experience a ​PPS - 21 Invalid Merchant error on the terminal, contact Merchant Support for assistance.

Contacting Support

Our support team is here to help you with device setup and beyond. If you have questions, contact CardPointe Support.

When contacting CardPointe Support, have your merchant ID and device hardware serial number (HSN) available. You can find the HSN at the top of the device display. Note any errors encountered, in order to facilitate the troubleshooting process.