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Overview

The Ingenico Link/2500 (similar to the iSMP4) is a lightweight, Wi-Fi-connected device that makes it easy to accept payments on the go, including MSR (magnetic stripe), EMV (chip), and NFC (contactless) payments. Connected directly to your point-of-sale via a Wi-Fi connection, the Link/2500 protects your transactions with a powerful combination of EMV technology and point-to-point encryption (P2PE), making each transaction secure and PCI compliant.

This article offers an overview of the Link/2500, as well as general information for ordering and setting up the device. For more detailed information for integrating the device with your CardPointe Integrated Terminal solution, see the CardPointe Integrated Terminal API.

Benefits and Features

By integrating the Link/2500 with your CardPointe Integrated Terminal P2PE solution, you can:

  • Minimize your scope of PCI compliance with point-to-point encryption. Your CardPointe Integrated Terminal device encrypts sensitive card data and transmits it over over a secure HTTPS connection.
  • Process payments using a Wi-Fi connection.
  • Accept all payment types, including MSR (magnetic swipe), EMV (chip), and NFC (contactless).
  • Easily add devices without making changes to your existing integrations.

Supported Connection Types

The Link/2500 requires a connection to a password-protected Wi-Fi network. Bluetooth and certificate-based authentication are not currently supported. See Secure Network Configuration Best Practices for information for creating or configuring your network.

 

The Link/2500 uses the WPA-PSK security protocol for authentication on your Wi-Fi network. WPA-PSK (Wi-Fi Protected Access II Pre-Shared Key) requires you to enter a network name (SSID) and password (WPA-PSK) to authenticate and connect the device to your network. See Configuring the Link/2500 Wi-Fi Settings for more information.

Secure Network Configuration Best-Practices

Consider the following best practices for configuring your network for the Link/2500:

  • Configure a DHCP IP address range to connect terminal devices to a dedicated subnet. Alternatively, use static IP addresses reserved for the devices.
  • Configure a new WPA Wi-Fi (with password requirement) network for the new device subnet. Optionally, access to the network can be restricted to the specific MAC address or IP address of the device. For extended security, you can restrict the services or ports that are allowed to communicate over the network.

Ordering a Link/2500 Device

To order the Link/2500 device, contact your account manager.

Setting up the Link/2500 

 

The following topics provide information for getting started with the Link/2500. For detailed information on integrating the Link/2500 with your CardPointe Integrated Terminal P2PE solution, see the CardPointe Integrated Terminal API.

Before you begin, ensure that the Link/2500 device is fully charged before you attempt to configure and use it for the first time. Failure to fully charge the device prior to its first use can result in the loss of data stored in the device memory. The initial charging time is approximately 4 hours. 

What's In the Box?

The Link/2500 includes a wall charger and a spare USB-C cable. 

Entering Text Using the Multi-Tap Method

This method involves using the keypad to enter numbers and letters. Each number key also represents a set of letters that can be entered with that key, if pressed more than once. The first key press will enter the number, while pressing the key multiple times will enter one of the letters associated with that number key. 

 

For example:

  • Press 2 once to enter the number 2.
  • Press 2 twice to enter a lowercase a.
  • Press 2 three times to enter a lowercase b.
  • Press 2 four times to enter a lowercase c.
  • Press 2 five times to enter a capital A.
  • Press 2 six times to enter a capital B.
  • Press 2 seven times to enter a capital C.

Entering Text Using the On-Screen Keyboard

Some text inputs may provide an on-screen keyboard or number pad. Use the navigation buttons (F1, F2, F3, F4) to highlight the character you wish to enter, then press O (green button) to enter it into the text box.

Accessing and Navigating the Admin Menu

The Admin Menu provides you access to the Settings, Configuration, Change Menu Password, and Restart Terminal options.

 

Accessing the Menu

To access the Admin Menu, do the following:

    1. Press F and enter the default password of CCMerchant using the multi-tap method.

    2. Press O (green button) to confirm the password and access the Admin Menu.

    Navigating the Menu 

    • Press F1 to navigate left.
    • Press F2 to navigate down.
    • Press F3 to navigate up.
    • Press F4 to navigate right.
    • Press O (green button) to select.
    • Press < (yellow button) to clear.
    • Press X (red button) to cancel or return to the main menu.

    Changing the Admin Menu Password

    To change the password for the Admin Menu, do the following:

      1. Access the Admin Menu.

      2. Press the F2 to scroll down and press O (green button) to select Change Menu Password.

      3. Enter the new password using the multi-tap method and press O (green button) when finished.

      4. The device displays Menu password changed when complete.

      Exercise caution when changing the password. If you change the password, be sure to note the new password and keep it in a safe location.

       

      This password cannot be reset remotely; If you forget or lose the password, you will no longer be able to access the Admin menu, and your terminal will need to be replaced.

      Configuring the Link/2500 Wi-Fi Settings

      When the Link/2500 powers on for the first time, the device displays Disconnected. This indicates that the device is not connected to the internet, and therefore is not able to connect to your software. 

       

      Connecting to a Wi-Fi Network 

      To scan for and connect to your Wi-Fi network, do the following:

        1. Access the Admin menu.

        2. Press F2 to scroll down and highlight Wifi Properties.

        3. Press O (green button) to select Wifi Properties.

        4. Press O (green button) to Scan for networks.

          A progress bar displays during the scan and once complete, a list of available Wi-Fi networks is shown. 

        5. Press F2 to scroll down the list and press O (green button) to select the correct Wi-Fi network.

        6.  

          Enter the Wi-Fi password using the multi-tap method or the on-screen keyboard and press O (green button) when finished.

        7. The device displays the message Profile for <Network Name> created.

        8. Press O (green button) to acknowledge the message.

        9. The Link/2500 displays a message that a restart is required and then automatically restarts.

        10. The device restarts, connects to the Wi-Fi, and displays Connected at the bottom of the screen when ready for use.

        If the device does not restart automatically, press and hold down the .,#* and < (Yellow) keys to manually reboot the device.

         

        Manually Adding a Wi-Fi Profile 

        If the Link/2500 cannot detect or successfully connect to a network, or if you want to manually configure a connection, do the following:

        1. Access the Admin menu.

        2. Press F2 to scroll down and highlight Wifi Properties.

        3. Press O (green button) to select Wifi Properties.

        4. Press F2 to scroll down and press O (green button) to select Add Wifi Profile.

        5.  

          Enter the Wi-Fi network name using the multi-tap method, and press O (green button).

        6. The device displays the network name. Press O (green button) to accept the name, or press X (red button) to return to the previous menu.

        7.  

          Enter the Wi-Fi password using the multi-tap method or the on-screen keyboard and press O (green button) when finished.

        8. The device displays the message Profile for <Network Name> created.

        9. Press O (green button) to acknowledge the message.

        10. The Link/2500 displays a message that a restart is required and then automatically restarts.

        11. The device restarts, connects to the Wi-Fi, and displays Connected at the bottom of the screen when ready for use.

        If the device still displays Disconnected, check the Wi-Fi connection status. If additional troubleshooting is required, contact our support team. 

         

        Deleting a Wi-Fi Profile 

        If you entered the network name incorrectly or need to connect to a new network, delete the previously stored Wi-Fi profile as follows:

        1. Access the Admin menu.

        2. Press F2 to scroll down and highlight Wifi Properties.

        3. Press O (green button) to select Wifi Properties.

        4. Press F2 to scroll down and highlight Delete Wifi Profile.

        5. Press O (green button) to select Delete Wifi Profile.

        6. Press O (green button) to select the Wi-Fi profile to delete.

        7. The device displays the message Profile <Network Name> deleted.

        8. Press O (green button) to acknowledge the message.

        Setting a Static IP Address

        Setting a static IP address is optional. Typically, the device is assigned an IP address automatically when connecting to a network.

         

        To manually set the network settings for the device, do the following:

          1. Access the Admin Menu.

          2. Press F2 to scroll down and press O (green button) to select Configuration.

          3. Press F2 to scroll down and press O (green button) to select IP Settings.

          4. Press F2 to scroll down and press O (green button) to select Configure IP.

          5. Press F2 to scroll down and press O (green button) to select Static IP.

          6. Enter the static IP Address using the number pad and press O (green button).

          7. Enter the Network Mask using the number pad and press O (green button).

          8. Enter the Gateway Address using the number pad and press O (green button).

          9. Enter the DNS Address 1 using the number pad and press O (green button).

          10. Enter the DNS Address 2 using the number pad and press O (green button).

          11. The iSMP4 displays Updating IP configuration and restarting terminal, then restarts to connect to the WiFi network using the new static configuration.

          The Link/2500 displays Connected when connected to the WiFi and ready to use.

          To restore the default IP address configuration, perform the steps above and select DHCP from the Select IP Protocol screen in step 5.

          Configuring the Device Beep Settings

          To experiment with the volume, pitch, and duration of the beep heard when using the device, you can temporarily adjust these settings from the Beep menu.

          This feature is for testing purposes only. To permanently change your device's beep settings, note your desired settings and contact CardPointe Support.

          1. Access the Admin Menu.

          2. Press O (green button) to select Settings.

          3. Press the down arrow to scroll down and press O (green button) to select Beep.

          4. Use the number pad to enter a value for Frequency (Hz) and press the down arrow to scroll down and enter values for Volume, Time On (ms), and Time Off (ms). Reference the table below for the default values and acceptable ranges.
             

            Parameter NameDefault

            Range

            		Description
            Frequency (Hz)10020-20,000Controls the pitch of the beep.
            Volume1001-100Controls the volume of the beep, as a percentage.
            Time On (ms)25010-5,000Controls the length of each single beep.
            Time Off (ms)25010-5,000Controls the length of time between each beep.

             

          5. Press O (green button) when finished.

          6. The terminal displays Beep parameters have been updated and beeps several times to confirm the new settings.

          Troubleshooting the Link/2500 

           

          The following topics provide information for troubleshooting your Link/2500 device.

          Checking the Wi-Fi Connection Status

          1. Access the Admin menu.

          2. Press F2 to scroll down and highlight Wifi Properties.

          3. Press O (green button) to select Wifi Properties.

          4. Press F2 to scroll down and press O (green button) to select Connection Status.

          5. The connection status is shown.

          Restarting the Link/2500

          Press and hold the .,#* key and < (yellow key) simultaneously to force the device to restart.

          Checking Your Device's Firmware Version

          1. Access the Admin Menu.

          2. Press O (green button) to select Settings in the menu list.

          3. Press O (green button) to select Version in the Settings menu.

          4. The current firmware version installed is displayed on the screen. Press X (red button) to return to the previous menu.

          Contacting Support 

           

          Our support team is here to help you with device setup and beyond. If you have questions, please contact CardPointe Support.

          When contacting CardPointe Support, have your merchant ID and device hardware serial number (HSN) available. You can find the HSN at the top of the device display. Note any errors encountered, in order to facilitate the troubleshooting process.