Overview

The CardPointe Retail Terminal is a stand-alone payment solution requiring no point-of-sale (POS) software or integration development. Setup requires only a power source and a wired ethernet connection, and all transactions are secured using PCI-certified point-to-point encryption (P2PE) and the patented tokenization of the CardPointe Gateway.

Benefits

The CardPointe Retail Terminal offers a wide range of functionality and benefits:

  • The ability to accept all card-present payment methods, including swiped (MSR), dipped (EMV), tapped (NFC), and manually-entered payment cards.
  • P2PE security and the patented tokenization technology of the CardPointe Gateway to protect against counterfeiting and skimming.
  • CardPointe's web interface and mobile app for real-time reporting on transactions, batching, and funding.
  • Tip adjust and server ID features with the Restaurant Application, perfect for restaurants, delis, spas and more.
  • Interchange optimization automates lower rates for eligible Level 2 and 3 transactions. 
  • Automatic terminal updates to ensure your terminal always has the latest features and fixes.
  • Can be paired with a customer-facing PIN pad for accepting PIN debit transactions.

CardPointe Reporting & Virtual Terminal

The CardPointe Web interface and CardPointe Mobile app communicate directly with the CardPointe Gateway, offering you access to transaction history and details, as well as the ability to create customer profiles, process transactions, and issue refunds through the Virtual Terminal when your CardPointe Retail Terminal is out of reach.

Real-Time Transaction Details

  • View all transaction history and transaction details
  • Filter transactions by date, location, amount, card number, and many other criteria
  • Save and load filters to generate your own custom reports
  • View the status of all batching and funding events
  • Access to all of your monthly statements

Virtual Terminal

  • Capture, void, and refund transactions from a desktop or mobile device
  • Create customer profiles
  • Create a billing plan for customers on a recurring billing cycle

Ordering a CardPointe Retail Terminal

To order a CardPointe Retail Terminal, reach out to your Agent.

You can also order the CardPointe Retail Terminal from the CardPointe web application on the Marketplace Tab, if this feature is enabled for your account.

  • The Desk/1500 replaces the previous-generation iPP315 PIN pad.
  • The Desk1500 is supported for use with the Desk/3500 and Desk/5000 CardPointe Terminals running release 3.0 or later.

Use of the CardPointe Retail Terminal requires a CardPointe merchant account.

What's New?

CardPointe Retail Terminal Application Release 3.0 and Desk/1500 PIN Pad (4/25/2022)

This release of the CardPointe Retail Terminal Application for Desk/3500 and Desk/5000 devices introduces support for the new Ingenico Desk/1500 PIN Pad. The Desk/1500 PIN pad provides an optional customer-facing device for card and PIN entry. See Setting up the PIN Pad, below, for more information.

Note the following limitations for PIN debit support:

  • PIN debit is only supported on Desk/3500 and Desk/5000 CardPointe Retail Terminals.
  • PIN debit is available only for merchants boarded to the First Data Rapid Connect platform, and must be enabled for the merchant account.
  • PIN debit requires either a customer-facing PIN pad, or physically passing the CardPointe Retail Terminal to the cardholder for PIN entry.

To add PIN debit support to your account, reach out to your Agent or contact CardPointe Support.

To order a Desk/1500 PIN pad, contact your sales representative.

Setting up the Terminal

The following topics provide information for getting started with the Desk/3500 and Desk/5000 CardPointe Retail Terminal. 

What's in the Box?

  • Ingenico terminal
  • Ingenico Magic Box cable
  • Ingenico power adapter
  • Ethernet cable

Connecting the Terminal

  1. Once your equipment is unboxed, plug the power supply connector into the jack on the Magic Box cable.
  2. Connect the Ethernet cable to the Magic Box port labeled 'ETH' and plug the opposite end of the cable into an Ethernet port (your router, modem, wall jack, etc.).
  3. Plug the power supply adapter into an available power outlet.

Confirming Connectivity

Your CardPointe Retail Terminal displays a network status icon at the top-left of the screen:

  • The icon displays as white when disconnected from the network.
  • The icon displays as green when connected to the network.

Checking Network Settings

To check the current network settings, follow the steps below:

  1. Press .,#* on the keypad to access the Admin Menu.
  2. Press 4 for Setup Menu.
  3. Press 2 for Communications.
  4. Press 3 for Ethernet.
  5. Press 1 for Current Setup.
  6. The current network settings are displayed on the screen.

Default Terminal Configuration

The CardPointe Retail Terminal supports a variety of optional features. The following table describes the configurable options and their default settings:

Configuration Option Default SettingDescription
Last 4 Verification (Swipe) OffWhen enabled, the terminal prompts you to enter the last 4 digits of the card number when processing a swipe (MSR) transaction.
Receipt (Customer Copy) Prompt Enabled for all transactionsWhen enabled, the terminal prompts you to select whether or not to print a receipt copy for the customer.
PO Prompt OffWhen enabled, the terminal prompts you to enter a purchase order (P.O.) number.
Invoice Prompt OffWhen enabled, the terminal prompts you to enter an invoice number.
Auto Batch Close Set for 9:50 PM Eastern TimeThe time at which the terminal's daily batches will close for settlement.
Pass Terminal Prompt*OffAllows you to pass the terminal to the cardholder for input (for example, to confirm a sale amount and tap an NFC payment card or device).

When enabled, you enter a sale amount, and the terminal prompts you to pass the terminal to the customer. The customer must then press the green enter button to accept the sale amount, and is then prompted to swipe/ insert, or tap the payment card. The customer is then prompted to pass the terminal back to you.
AVS Verification* Enabled for keyed transactionsEnables the Address Verification System (AVS) check.

When enabled, the terminal prompts for the cardholder's zip code.
CVV Verification* Enabled for keyed transactionsEnables the Card Verification Value (CVV) check.

When enabled, the terminal prompts for the CVV number found on the back of the card.

*Settings are not configurable on the device. Contact Support to change these settings.

Setting up the PIN Pad

The following topics provide information on pairing a PIN Pad with the Desk/3500 and Desk/5000 CardPointe Retail Terminals.

Benefits

The Desk/1500 PIN pad serves as a secure, encrypted extension of the CardPointe Retail Terminal, with the following benefits:

  • Provides a customer-facing interface for performing and completing transactions
  • Compatible with both credit and PIN debit transactions
  • Supports contactless payments such as Apple Pay, Google Pay™, and contactless cards

What's in the Box?

  • Ingenico Desk/1500 PIN pad device
  • Ingenico PIN pad connecting cable (HDMI to USB)
  • PIN pad security shroud
  • Phillips-head screws

Connecting the PIN Pad

Your CardPointe Retail Terminal must be disconnected from the power before connecting the PIN Pad.

  1. Disconnect your CardPointe Retail Terminal from the power source.
  2. Turn over your terminal, and slide the backplate towards the top of the device to remove it.
  3. Gently lift up on the rubber panel that secures the terminal cable cluster to the underside of the device. This is necessary to provide clearance to install the connecting cable included with your PIN pad.
  4. Feed the USB end of the PIN pad connecting cable underneath the rubber panel and insert into the USB port on the underside of the terminal.
  5. Align the rubber panel with the plastic clips on the underside of the terminal. Press down gently to reattach the panel and secure the PIN pad connecting cable in place.
  6. Replace the terminal backplate and slide down to secure it.
  7. Turn over the PIN pad, and connect the opposite end of the PIN pad connector cable to the HDMI port on the underside of the PIN pad.
  8. Use the provided screws to secure the cable to the back of the PIN pad.
  9. Reconnect power to the CardPointe Retail Terminal and allow the terminal to connect to the PIN pad.
  10. The terminal and PIN pad will power cycle, and is ready to use when the CardPointe background is displayed.

Using the Terminal

Expand the following topics for step-by-step instructions for running, refunding, or voiding a sale, adding a tip after the sale (tip adjustment), and more.

Running a Sale (Retail)

To run a sale transaction, do the following:

  1. Press 1 for Sale.
  2. Press 1 for Credit or 2 for Debit (if enabled).
  3. Enter the sale amount and press Enter.
  4. Swipe, insert, tap, or key in the customer's card.
  5. If prompted to enter a PIN, ask the customer to enter their PIN on the terminal or the external PIN Pad.
  6. Optionally, press 2 to print a customer copy of the receipt.

Adding a Server (Restaurant)

For restaurant or foodservice merchants, you can add multiple server IDs to separate your transactions by server. 

To add a new server ID, do the following.

  1. Press .,#* for the Admin Menu.
  2. Press 2 for the Server Menu.
  3. Press 1 for Add ID.
  4. Enter a Server ID and press Enter.
  5. Press 1 to exit or press 2 to enter another Server ID.

Running a Sale (Restaurant)

To run a sale transaction, do the following:

  1. Press 1 for Sale.
  2. Press 1 for Credit or 2 for Debit (if enabled).
  3. Enter the Server ID and press Enter.
  4. Enter the sale amount and press Enter.
  5. Ask the customer to follow the remaining prompts on the terminal or PIN Pad:
    1. The customer is prompted to confirm the amount.
    2. The customer is prompted to select a tip option.
    3. If a tip is included, the customer is prompted to confirm the final amount.
    4. The customer swipes, inserts, or taps a payment card.
    5. The customer may be prompted to enter a PIN or press Enter to bypass.
  6. Optionally, press 2 to print a customer copy of the receipt.

Performing a Tip Adjustment (Restaurant)

Tip adjust is disabled for terminals that tip at the time of sale.

To adjust an existing transaction to include a tip after the time of sale, do the following:

  1. Press 5 for Tip Adjust.
  2. Press 5 to search by card number, or choose a different search option.
  3. Enter the last 4 digits of the card number and press Enter, or swipe the card.
  4. Select the transaction you want to adjust and press Enter.
  5. Enter the tip amount and press Enter.
  6. Press Enter to confirm.
  7. Press 1 to exit, or press 2 to perform another tip adjustment.

Returning/Refunding a Transaction

To return (refund) a transaction, do the following:

  1. Press 2 for Return.
  2. Press 1 for Credit.
  3. Enter the refund amount and press Enter.
  4. Swipe, insert, tap, or key in the customer's card.
  5. Optionally, press 2 to print a customer receipt.

Voiding a Transaction

To void a transaction, do the following:

  1. Press 3 for Void.
  2. Press 1 to select No for Void Pre-Auth.
  3. Press 5 to search by card number, or choose a different search option.
  4. Enter the last 4 digits of the card number and press Enter, or swipe the card.
  5. Select the transaction you want to void and press Enter.
  6. Press 2 to confirm.
  7. Optionally, press 2 to print a customer receipt.

Reprinting a Receipt

To print a receipt for a previous transaction, do the following:

  1. Press 7 for Other.

  2. Press 3 for Reprint.

  3. Press 1 for Last Receipt or press 2 to search for a transaction.

    Last Receipt

    Press 1 for Merchant Copy, press 2 for Customer Copy, or press 3 for Both.

    Search for a Transaction

    1. Press 1 to select No for Reprint Pre-Auth.
    2. Press 5 to search by card number, or choose another search option.
    3. Enter the last 4 digits of the card number and press Enter, or swipe the card.
    4. Select the transaction to reprint and press Enter.
    5. Press 1 for Merchant Copy, press 2 for Customer Copy, or press 3 for Both.

Printing a Report

You can view and print reporting details on your terminal. 

To print or view a report, do the following:

  1. Press .,#* for the Admin Menu.
  2. Press 1 for the Reports Menu.
  3. Select a report and any additional options.
  4. Press 1 to print the report, or press 2 to view the report on the terminal.

Manually Close and Settle a Batch

At the end of a shift or business day, you can manually close and settle the open batch.

To manually close and settle a batch, do the following:

  1. Press 6 for Settlement.
  2. Press 2 to close the batch and deposit funds.
  3. Press 2 to print a report, or wait 15 seconds for it to print automatically.

For iCT220/250 CardPointe Retail Terminals, see the following quick reference guides:

Troubleshooting

Manually Updating Your CardPointe Retail Terminal

Your CardPointe Retail Terminal is configured to automatically check for updates on monthly basis. If necessary, you can force an update of your terminal by following the steps below:

Updating requires the current batch to be closed and submitted for settlement. Press 6 to close the batch and settle your transactions, or perform the update after the batch closes automatically.

  1. Press .,#* to access the Admin Menu.

  2. Press 5 to select Maintenance.

  3. Press 1 for Download.

  4. Press 2 to Start download.

    The terminal will download and install the update, displaying several messages during the process. When the terminal reboots and returns to the CardPointe home screen, it is ready for use.

Checking Your Device's Firmware Version

  1. Restart your terminal by pressing and holding the .,#* and yellow buttons simultaneously until the 'Reboot in Progress' message is displayed.
  2. The terminal will display several messages during the reboot. The Package Version screen will list your current firmware as the App version: 
Base: CCN-111065PatchB-0020
Goal: 6.8
App: CCN 2.2.4 0032